When something isn't working in Storrito, especially during the Instagram connection process, we completely understand how frustrating that can be. Our team is here to help, and the more information you can provide upfront, the faster we can troubleshoot and get things back on track for you.
But don't worry - if you're unsure what to include, it's always okay to just reach out. We don't expect you to do our job for us. This guide simply outlines the kind of details that help us resolve your issue as quickly and accurately as possible!
If Storrito or Instagram showed you a specific error message, the Error Message Glossary explains what the most common ones mean and which of them clear on their own.
If you're experiencing a technical issue, please try to include:
Send us whatever you think might be helpful - there's no such thing as too much detail here. If you use AI tools in your work, an AI-written summary of the problem is completely fine to send over. We know you're busy, so whatever helps you get the detail across quickly works for us.
You can send this information to us directly via chat or email at support@storrito.com. If you're reporting an issue related to a scheduled post or connection, we also recommend not deleting anything until we've had a chance to take a look.
We're a small team of four, so we aim to have fixes out within 48 hours. More complex issues can take longer, and we'll keep you updated while we work through them. Sending the detail above with your first message is the single biggest thing that helps us move quickly.
Thanks so much for your support and for helping us support you better.