A past due or payment failed status means that Paddle, our payment provider, could not charge your payment method. Usually the card has expired or there weren't enough funds.
Future credit purchases and Auto Top-Up charges then use the new payment method. If you are on an older monthly or yearly top-up, your next top-up is charged on your billing date as usual. If the status on your Subscription page hasn't changed a day later, contact us via support chat and we'll check with Paddle.
Posting stops when your balance reaches $0, so update your details as soon as possible. Your credits and your scheduled Stories stay in place in the meantime.
If you are on Storrito Standard, Professional, Enterprise or Instagram Accounts (monthly or yearly), click Update next to Payment Method on your Subscription page to change your card or PayPal details.
Legacy plans have no Paddle customer portal, so for anything else, such as an invoice, a different billing email or your VAT details, write to support@storrito.com and we'll arrange it with Paddle for you. If you pay by invoice or wire transfer, we'll send you the open invoice on request.