Storrito Refund Policy

Usage-based plans

Credit Refunds

Customers may request refunds for unused credits. Approved refunds will be deducted from the customer's current credit balance. To cancel and have remaining credits refunded, see Storrito Subscription Cancellation — this isn't automated, so let support know straight away.

Service Issues (Continuing Use)

Customers experiencing service-related issues who wish to continue using Storrito may be granted complimentary credits at Storrito's sole discretion.

Technical Issues

In the event of verified posting or connection issues, customers may be eligible for a credit equivalent to the affected usage.

Account Loss or Severe Service Limitations

In cases where a customer loses access to their Instagram account or encounters significant technical limitations that render the service unusable, refund requests will be reviewed individually.

Legacy plans

Customers on an older Storrito plan (Storrito Standard, Professional, Enterprise, or the Instagram Accounts Monthly and Yearly plans) follow the subscription-based rules below.

New signups

If you cancel within seven calendar days of your initial signup, you are entitled to a full refund of your subscription fee.

Unused yearly subscriptions

If you have not used the service since your most recent renewal:

• Within 14 days of renewal: 80% refund, and the subscription is terminated immediately.
• Within 120 days of renewal: 50% refund.
• After 120 days: a refund is no longer possible, as payments can only be refunded within 120 days of the transaction.

Unused monthly subscriptions

If you have not used the service since your most recent renewal, you can request a 100% refund within seven days of renewal, and the subscription is terminated immediately. After seven days, monthly renewals are no longer refundable.

Technical issues

For verified posting or connection problems, monthly subscribers may receive a refund of up to one month per affected Instagram account. Yearly subscribers receive the equivalent monthly service value per affected account.

Account loss or severe service limitations

If you lose access to your Instagram account or hit a technical limitation that makes the service unusable, your request is reviewed individually, up to a maximum of three months of service per affected Instagram account.

Seat changes

If you add or remove seats on a legacy plan, your pricing is recalculated using the seat price modifier agreed when your plan was set up.